Help
Questions, answered.
If yours isn't here, email hello@fondkept.com — a person replies, usually within a business day.
Will it actually look like my dog / partner / car?+
That's the test we hold ourselves to. You see the finished artwork at full size before you pay, and you only approve one you recognise. If none of the styles capture them, try a clearer photo — light and focus matter more than anything else.
What photos work best?+
Clear subject, decent light, not too far away. Phone photos are fine. Avoid heavy filters, screenshots and group shots with more than two people or pets.
How long does it take?+
Artwork: about a minute. Production: 2–4 business days. Shipping: 2–5 business days in the US, UK and EU. Most orders arrive within 5–9 business days of approval.
Where is it printed?+
By professional print partners in the United States, the United Kingdom and the European Union. Your order goes to the facility nearest you, which keeps shipping fast and avoids customs charges in most cases.
Do I pay before I see the artwork?+
No. Upload, choose styles and preview are free. You pay at checkout, after you've approved the artwork.
What if it arrives damaged or misprinted?+
Send a photo within 30 days and we'll reprint it free. See returns & reprints.
Can I return it if I change my mind?+
Because each piece is made to order from artwork you approved, we can't take returns for change of mind. That's why the approval step exists — please use it.
What do you do with my photo?+
It's used to make your artwork and kept only as long as needed to fulfil your order and handle any reprint. We don't sell it, share it for advertising, or use it to train anything. Details in the privacy policy.
Can I order the same artwork as a gift and for myself?+
Yes — increase the quantity, or come back to your artwork link and order another size or product without regenerating.
Do you ship outside the US, UK and EU?+
Canada and Australia are coming soon. Digital files are available everywhere.
Is the digital file high enough quality to print elsewhere?+
For most prints, yes. How large it prints sharply depends on the detail in your artwork, so we show the exact size, and the largest sharp print, before you buy. It's licensed for your personal use, not for resale.