Returns & reprints
Made-to-order art can't go back on a shelf, so our promise works differently — and, we think, better.
Last updated September 2026
Damaged, defective or wrong item
If your order arrives damaged, has a print defect, or isn't what you ordered (wrong size, wrong product, wrong artwork), email hello@fondkept.com within 30 days of delivery with your order number and a photo. We'll reprint and reship free of charge — no need to return the original. If a reprint isn't possible, we refund in full.
Change of mind
Each piece is produced specifically for you from artwork you approved, so we can't accept returns because you changed your mind or chose the wrong size. Please use the approval step and the size guide with care — and if you're unsure, ask us before ordering.
“It doesn't look like them”
You approve the exact artwork before we print it, and the print reproduces that artwork faithfully. If the printed piece is noticeably different from the preview you approved (colour, crop, sharpness), that's a defect and we'll reprint it. See the personalisation policy for how this works.
Digital files
Digital files can't be returned once delivered. If a file is corrupted or won't open, we'll resend it.
Cancellations
Orders can be cancelled for a full refund until production starts, usually within a few hours of checkout. Email us as soon as possible with your order number.
Your statutory rights
Nothing here limits the rights you have under the consumer law of your country, including UK and EU rules on faulty goods. Personalised goods are generally exempt from the 14-day cooling-off right to cancel, which is why the approval step matters.